In business, reaching out to your target audience remains a constant challenge for many companies. A lot of research needs to be conducted to determine

Introduced in June 2015, Telegram launched a platform, the Telegram bot API for third-party developers to create bots. The new Telegram bots are automated Telegram

In business, customer escalation is bound to happen and instead of avoiding or bypassing the issue, prompt resolution will be more effective in customer retention.

Agile technology has created many powerful communication channels across the digital space today. Eg. Email, Facebook, Instagram, Snapchat etc. Most of these communication channels are

Due to the evolving consumerism landscape, the way businesses communicate with customers has changed drastically. From using the telephone and email to Whatsapp and the

In today’s business environment, there is so much economic uncertainty and the slow economic recovery has caused many companies to change their stand on marketing