When our customers received messages from any of the multiple channels, WhatsApp, Instagram, or Telegram, these messages are smartly segregated into a list in a single view.
This is made possible by a data model, and the model that makes the decision is powered by RYCH.
The “Unassign” list is for all new messages and it is unattended by any of team members.
The “Open” list is where your team member will be replying to messages privately.
Once a team member has successfully solved a customer’s inquiries, moved the message over to the “Close” list.
Switching between WhatsApp, Instagram, and Telegram is a just click away.
Ariana from Instagram or WhatsApp, see it all in RYCH. Say goodbye to multiple apps!
Toggle between Support and Team chat for effective communication. The workplace is an integral part of any successful business. We just improvise the efficiency of communication.
Know more about RYCH by experiencing our product tour and onboarding session.
Our team would be delighted to assist your first RYCH’s journey.