RYCH’s support features shine as it intelligently organizes messages from WhatsApp, Instagram, and Telegram into a unified view using a powerful data model.
The “Unassign” list is for all new messages and it is unattended by any of team members.
The “Open” list is where your team member will be replying to messages privately.
Once a team member has successfully solved a customer’s inquiries, moved the message over to the “Close” list.
Effortlessly navigate between WhatsApp, Instagram, and Telegram at the click of a button.
Provide support to Ariana from either Instagram or WhatsApp, eliminating the need to juggle multiple apps.
Know more about RYCH by experiencing our product tour and onboarding session.
Our team would be delighted to assist your first RYCH’s journey.