When our customers received messages from any of the multiple channels in which they have a presence, all these messages are smartly segregated into a list in a single view.
This is made possible by a data model, and the model that makes the decision is powered by RYCH.
The “Unassign” list is for all new messages and it is unattended by any of team members.
The “Open” list is where your team member will be replying to messages privately.
Once a team member has successfully solved a customer’s inquiries, moved the message over to the “Close” list.
Switching between multiple channels are a click away. Bye Bye! Multiple apps.
Ariana in Instagram or Ariana in WhatsApp, see it all in RYCH. Messages will be display in a single chat view.
Toggle between Support and Team chat in a single view.
Effective communication in the workplace is an integral part of any successful business. We made it efficient to communicate.
Ask for support! Ask for lunch!
Know more about RYCH by experiencing our product tour and onboarding session.
Our team would be delighted to assist your first RYCH’s journey.