In business, it is critically important to achieve and maintain customer satisfaction in order to successfully grow and increase customer retention. Therefore, customer satisfaction (CSAT)

If you are a business owner or entrepreneur, you would have definitely experienced this before. You were building such great rapport with your customers and

Time has been changing the way businesses have been running the playing field — evolving slowly yet profoundly, defined in numerous eras, which in the

In the modern age of consumerism, Gen Z is taking the spotlight and is considered to be the most influential in consumer patterns. People from

Back in the 1960s, the telephone was the primary form of communication between call centres and customers. Call centres were built to respond to numerous

People often say that listening skills are critically important to excel in a customer service executive role. Wait….really? Isn’t it the same as hearing someone