With modern technology, customer service has become more accessible and interactive via various social media platforms. Due to ever changing consumer behaviour and expectations, it

When a customer visits a website in this modern era, you will find a familiar scenario everywhere. Every single website he/ she visits has the

Back in the Boomers’ generation when the internet was not there yet, customer service was traditionally done via the telephone or face to face. In

It’s undeniable that many young people now have expressed an interest in thinking and starting an online business at a young age. Well, building a

Nowadays, wherever you go shopping online, be it the retail or company websites and shopping platforms, you see live chat buttons everywhere. With the passing

The times have changed, and they’re going to continue to change. In 1980, people would go to a local clothes shop to purchase a T-shirt.