In the modern age of consumerism, Gen Z is taking the spotlight and is considered to be the most influential in consumer patterns. People from

Back in the 1960s, the telephone was the primary form of communication between call centres and customers. Call centres were built to respond to numerous

People often say that listening skills are critically important to excel in a customer service executive role. Wait….really? Isn’t it the same as hearing someone

With modern technology, customer service has become more accessible and interactive via various social media platforms. Due to ever changing consumer behaviour and expectations, it

When a customer visits a website in this modern era, you will find a familiar scenario everywhere. Every single website he/ she visits has the

Back in the Boomers’ generation when the internet was not there yet, customer service was traditionally done via the telephone or face to face. In