Agile technology has created many powerful communication channels across the digital space today. Eg. Email, Facebook, Instagram, Snapchat etc. Most of these communication channels are

Due to the evolving consumerism landscape, the way businesses communicate with customers has changed drastically. From using the telephone and email to Whatsapp and the

In today’s business environment, there is so much economic uncertainty and the slow economic recovery has caused many companies to change their stand on marketing

In business, it is critically important to achieve and maintain customer satisfaction in order to successfully grow and increase customer retention. Therefore, customer satisfaction (CSAT)

If you are a business owner or entrepreneur, you would have definitely experienced this before. You were building such great rapport with your customers and

Time has been changing the way businesses have been running the playing field — evolving slowly yet profoundly, defined in numerous eras, which in the